Please remember that if you are affected by Domestic Abuse, Domestic Violence or Child Sexual Exploitation, you are not alone. Please see the various ways of contacting us below.
We operate from Monday to Friday, 9am – 5pm, so a Support Worker will respond to support enquiries within three working days.
If you want advice or support…
At first, you may prefer to contact us by email. You can email us at help@hopian.org.uk or use the form at the bottom of this page. We will respond to your email as soon as possible and, where possible, arrange a suitable time to call you.
Phone
You can also contact us via our Advice Line from 9 a.m. to 5 p.m. Monday through Friday: 0330 2020571. We can be extremely busy and may not be able to answer your call immediately. If you feel it is safe to do so, you can leave your contact number, and we will call you back as soon as possible.
When we call you back, our number will show as private.
Use our Support & Advice form
We can also provide basic support or give you information and advice via email or you can start the process of referring yourself; please use our Support & advice form. Please note that we cannot offer the full support range via email.
More Support…
Besides Hopian, Other Organisations may also be able to help you – click here.
Please note that we’re not responsible for the information or services they provide.
Your Confidentiality:
What you communicate to us is confidential. The times we need to share any information are when we are requested to do so by the Police or when we have a duty of care to children, yourself, or others being in imminent danger and at risk.
If you are in danger…
If you are in danger, call: 999 for an Emergency.
If you cannot speak, let the operator know by placing a silent call. To silent call, dial 999; once you are connected with an operator, dial/press 55 to let them know your emergency is genuine but cannot speak.
Use  999 BSL for a British Sign Language interpreter to connect you to emergency services.
What to expect when you make contact:
We will…
- Listen to you.
- Tell you about our responsibilities and the service options.
- Give you time to tell us what you want to share.
- Be non-judgmental.
- Talk with you about your needs.
- Give you up-to-date information and expertise to enable you to make your own choices and decisions.
- Be assessing risk.
We won’t…
- Impose our opinions.
- Tell you what to do.
- Judge you.
- Rush you.
- Make you do something you don’t want to do.
Your Safety:
- If you need to remove any trace of our website, you will need to clear your history and cooking from your browser after sending your message via the email below. Also, different browsers offer options to browse the internet without recording your traces. While this is NOT a safety guarantee to can help hide your history and internet traces, to find out more, this is a good article about it: https://www.itpro.co.uk/security/28014/how-to-enable-private-browsing
- If you think someone has access to your email account, then it might be best to set up another email address using a free service like Google, Yahoo or ProtonMail.